Polycom Boot Server

The OnSIP Polycom Boot Server serves the latest tested and verified firmware version and user settings.

Note: You should not use the boot server if you have multiple VoIP providers configured on your phone, as it provides a minimal configuration for OnSIP service that may cause problems for your other providers.

SECURITY ALERT (September 2011): Do NOT put phones on static IP addresses directly on the Internet. If there is no other option, you must at least disable port 80 (WWW) inbound to any phone device. If this precaution is not taken, Junction Networks is not liable for any charges you may incur due to access to the phones.

Security Update (10/01/12) : All Polycom phones that reboot on our boot server will now be given a new web admin password. To view the password for a phone, log in to the OnSIP admin portal, select Resources, and choose from the resources of type Phone. You can set your own password if you check the 'Set Your Own Password' checkbox. If you do, we highly recommend that you change your password to something other than the factory default of '456' for your protection.

Note: (April, 2012) The current version of software on the boot server is 4.0.2b.

Step 1: Locate the MAC address of your Polycom phone

Press Menu on your Polycom phone. Then Status (2), Platform (1), and Phone (1)

The "S/N:" field is your MAC address. It should start with "0004f2" and be a total of 12 digits. On the same screen, please note your Model as well. This information can also be found on the bottom of the phone.

Step 2: Add the MAC Address of your phone in the OnSIP admin portal

Depending on the type of phone you have, you will need to follow slightly different procedures for each type: New, Used, or existing.

**Brand new phone**

1. Add MAC address of phone to OnSIP Interface under Resources(see here.)
2. Add boot server info to phone (see below)
3. Reboot phone

**Used Phone**

1. Reset Device Config (See here.)
2. Reboot phone
3. Reset Local Config (See here.)
4. Reboot phone
5. Reset Web Configuration (See here.)
6. Reboot phone (The phone is now in the same state as a Brand New Phone.)
7. Add MAC address of phone to OnSIP Interface under Resources (see here.)
8. Add boot server info to phone (see below)
9. Reboot phone

**Existing JN Phone - New user**

1. Reassign Phone to new user from drop down.
2. Reset Local Config (See here.)
3. Reboot phone

Step 3:Add boot.onsip.com to the Polycom phone

For Polycom 5xx, 6xx and VVX

Press Menu on your Polycom phone. Then choose Settings (3), and Advanced (2). Enter your password; the default password is '456'. Hit the 'Enter' soft key when done.

Next, select Admin Settings (1), followed by Network Configuration (1).

Scroll down until you see "Prov. Server..." (or "Server Menu..." on older phones), and select that option.

In the 'Server Menu' menu, change 'Server Type' to HTTP, and the 'Server Address' to boot.onsip.com, using the * key for the periods. Hit okay to save.

Select "Back"/"Exit" (or use the Left directional key) and the "Save Config" option. The reboot process may take up to 30 minutes on older phones, if a firmware upgrade is required.

For Polycom 3xx

Press Menu on your Polycom phone. Then choose Settings, and Advanced. Enter your password; the default password is '456'. Hit the 'Enter' soft key when done.

Next, select Admin Settings, followed by Network Configuration.

Scroll down using the arrow hard keys until you see 'Server Menu'. Select it using the checkmark hard key on your phone.

In the Server Menu, change 'Server Type' to HTTP by using the arrow hard keys and Server Address to boot.onsip.com (Hit the number 2 twice for the letter "b", for example, and the * key for periods). Hit the checkmark hard key to save.

Finally, press the left arrow twice until you see "Save Configuration and Reboot". The reboot process may take up to 30 minutes on older phones, if a firmware upgrade is required.

Note:

Please note that if you're running a firmware version prior to 3.0 or a BootROM version prior to 4.1.3, your phone will be formatted during the upgrade and you will have to reconfigure your user settings, including the line configuration unless you have entered the MAC address of the phone into the OnSIP interface.

Note: if you are running a version of the firmware that does not support HTTP, you will have to point your phone to tftp.onsip.com as the Server Address and TFTP as the Server Type.

Note: boot.onsip.com is located on our content network at 199.7.172.x. Please ensure that port 80 traffic is available for this address range.

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