Polycom Boot Server

The Junction Networks Polycom Boot Server serves the latest tested and verified firmware version and user settings.

Note: You should not use the boot server if you have multiple VoIP providers configured on your phone, as it provides a minimal configuration for OnSIP service that may cause problems for your other providers.

SECURITY ALERT (September 2011): Do NOT put phones on static IP addresses directly on the Internet. If there is no other option, you must at least disable port 80 (WWW) inbound to any phone device. If this precaution is not taken, Junction Networks is not liable for any charges you may incur due to access to the phones.

Note: (January, 2011) The current version of software on the boot server (3.3.1) contains a minor bug that makes it impossible to set Do Not Disturb or Call Forwarding on lines that are configured via the phone's web interface. If all lines are configured via the boot server, this is a non-issue, as we disable the setting that interferes with this functionality on a per-line basis.

Step 1: Locate the MAC address of a Polycom Phone

Press Menu on your Polycom phone.
Status
Platform
Phone
the "S/N:" field is the MAC address. It should start with "0004f2" and be a total of 12 digits. On the same screen, please note your Model as well. This information can also be found on the bottom of the phone.

Step 2: Add the MAC Address/Serial Number of the phone to OnSIP Under Resources

Depending on the type of phone you have, you will need to follow slightly different procedures for each type: New, Used, or existing.

**Brand new phone**
Add MAC address of phone to OnSIP Interface under Resources(see here.)
Add boot server info to phone (see below)
Reboot phone

**Used Phone**
Reset Device Config (See here.)
Reboot phone
Reset Local Config (See here.)
Reboot phone
Reset Web Configuration (See here.)
Reboot phone (The phone is now in the same state as a Brand New Phone.)
Add MAC address of phone to OnSIP Interface under Resources (see here.)
Add boot server info to phone (see below)
Reboot phone

**Existing JN Phone - New user**
Reassign Phone to new user from drop down.
Reset Local Config (See here.)
Reboot phone

Step 3:Add boot.onsip.com to the Polycom phone

For Polycom 5xx, 6xx and VVX

Press Menu on your Polycom phone.
Choose:
Settings
Advanced
"456" {password} Hit the "Enter" soft key at the bottom
Admin Settings
Network Configuration
Scroll down using the arrow keys on the right until you see: "Server Menu..."
Choose the 'Select' soft key or the 'check-mark' key (between the arrow keys).
In the Server Menu, select the 'Edit' soft key or the check-mark button for "Server Type".
Server Type: HTTP (use arrow keys to the right of the screen to choose - use right/left arrows) - Choose "Ok" to save HTTP.
Scroll down to Server Address using the down arrow button.
Choose the 'Edit' soft key or the check-mark key to edit the Server Address field.
Note: Choose the 1/A/a soft key to change to (a/Ascii) mode.
Server Address: boot.onsip.com (use the * key for .)
Choose the 'Ok' soft key or check-mark button to save the Server Address field.

Select "Back"/"Exit" (or use the Left directional key) and "Save Configuration and Reboot". The reboot process may take up to 30 minutes on older phones, if a firmware upgrade is required.

For Polycom 3xx

Press Menu on your Polycom phone.
Choose:
Settings
Advanced
"456" {password} Hit the "Enter" soft key at the bottom
Admin Settings
Network Configuration
Scroll down using the arrow keys on the right until you see:
Server Menu...
Choose the "check-mark" button (between the arrows buttons) to choose.
In the Server Menu, select the check-mark button for Server Type to edit.
Server Type: HTTP (use arrow keys to the right of the screen to choose - use right/left arrows until you see HTTP.)
Hit the check-mark button to accept.
Scroll down using the arrow buttons to Server Address.
Note: Choose the "#" key to change to (URL) mode.
Server Address: boot.onsip.com (* key for .)
(Hit the number 2 twice for the letter "b" for example. - * key for the period.)
Hit the check-mark to save the server address.
Press the left arrow twice until you see "Save Configuration and Reboot". The reboot process may take up to 30 minutes on older phones, if a firmware upgrade is required.

Note:

Please note that if you're running a firmware version prior to 3.0 or a BootROM version prior to 4.1.3, your phone will be formatted during the upgrade and you will have to reconfigure your user settings, including the line configuration unless you have entered the MAC address of the phone into the OnSIP interface.

Note: if you are running a version of the firmware that does not support HTTP, you will have to point your phone to tftp.onsip.com as the Server Address and TFTP as the Server Type.

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