Polycom IP-320/330/550/560/650/670

Prerequisites

Polycom now allows public download of documentation and software at:
http://www.polycom.com/usa/en/support/voice/voice.html

Phone network configuration completed.

The following instructions assume your phone has successfully booted and completed network configuration including obtaining valid IP addresses for itself, an IP gateway and DNS servers either via DCHP, manual or other means (refer to your Polycom Administrator's Guide) and that your phone is running with factory defaults.

To obtain the IP address of your current phone, hit the menu button, then choose status, network, and finally TCP/IP parameters. For the 320 and 330 phones, you may need to use the face buttons to scroll down to display the IP information on the screen.

Phone is running SIP software release 2.2.2 or better.

You can find the SIP software version your phone is currently running by using the "Menu" button on your phone and navigating to Status -> Platform -> Application -> Main. If you are running a version prior to 2.2.2, please upgrade your phone's software before proceeding (refer to your Polycom Administrator's Guide).

Step 1: Gather information for each user.

Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:

• SIP Address (Address of Record)
• SIP Password
• Auth Username
• Username
• Proxy/Domain

You can find this information in the user detail pages under the Users tab in the Phone Configuration section.

Step 2: Log into your Polycom phone through a web browser.

When your phone is powered on and connected to your LAN, use a browser to navigate to the IP address of your phone. You can find the IP address for you phone by using the "Menu" button on your phone and navigating to Status -> Network -> TCP/IP Parameters. Once you have connected you should see a page with the following heading:

NOTE: These Polycom phones take a long time to reboot. Furthermore, the web server that runs on the phone can take more than a minute to start handling requests even after the phone has apparently fully rebooted.

Step 3. Enter your user information from Step 1.

Select "Lines" from the top menu bar.
You will be prompted for a username and password.
The factory settings should allow you to enter "Polycom" and "456".

For most setups, you will need to simply configure "Line 1". If you are trying to configure multiple users or multiple line appearances, you can repeat the steps below for each of the identities you are configuring. Enter the user information from Step 1 above as follows:

Identification

• Display Name > Whatever you would like others to see when you call them.
• Address > Username
• Auth User ID > Auth Username
• Auth Password > SIP Password
• Label > Whatever you would like to appear on your phone as the name of the line

Server 1

• Address > Domain
• Port > leave this filed empty
• Transport > DNSnaptr
• Expires > 300

Click the "Submit" button. It may take a few minutes for your phone to reboot and for the interface to become available before continuing.

Step 4. Configure Outbound Proxy

Select "SIP" from the top menu bar.
You will be prompted for a username and password.
The factory settings should allow you to enter "Polycom" and "456".

Outbound Proxy

• Address > sip.onsip.com
• Port > leave this filed empty
• Transport > DNSnaptr

Step 5. Confirm that you have disabled all Network Address Translation (NAT) settings.

We handle all NAT related issues. So, make sure to turn off any NAT settings in order for your phone to communicate properly with our servers.

Select "Network" from the top menu bar.
You will be prompted for a username and password.
The factory settings should allow you to enter "Polycom" and "456".

Scroll to the bottom section block titled "Network Address Translation".

Network Address Translation

• Confirm that all three fields are blank.
• If they are not, delete the entries and click "Submit".

Step 5. Confirm that your phone is registered.

In the User portal, click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone.