CounterPath eyeBeam 1.5 (Macintosh)

Step 1: Gather information for each user.

Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:

• SIP Address (Address of Record)
• SIP Password
• Auth Username
• Username
• Proxy/Domain

You can find this information in the user detail pages under the Users tab in the Phone Configuration section.

Step 2: Configure your Eyebeam software settings.

Access the software settings. With your mouse, click menu button in the top left of the soft phone and select "SIP Account Settings" (you can also right click anywhere on the phone).

Select "Add..." options on the right hand side.

Under the Account tab, enter the following information from Step 1 above:

User Details

• Display Name > Whatever you would like.
• Username > Username
• Password > SIP Password
• Authorization user name > Auth Username
• Domain > Domain

Domain Proxy

• Select Register with domain...
• Select "domain" under Send outbound via

Step 3. Confirm that you have disabled all Network Address Translation (NAT) settings on the phone.

We handle all NAT related issues. So, make sure to turn off any NAT settings on the phone in order for your phone to communicate properly with our servers.

To do so, under the Topology tab, enter the following:

Firewall Traversal

• IP Address > Use Local IP Address is selected
• NO Stun Server is enabled. 'Use Specified' is selected, but server name is 'blank'.
• Enable ICE > ICE is DISABLED

Step 4. Confirm that your phone is registered.

In the User portal, click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone.

You should now be able to place and receive calls.