CounterPath eyeBeam 1.1 and X-Lite

Step 1: Gather information for each user.

Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:

• SIP Address (Address of Record)
• SIP Password
• Auth Username
• Username
• Proxy/Domain

You can find this information in the user detail pages under the Users tab in the Phone Configuration section.

Step 2: Configure your Eyebeam software settings.

Access the software settings. With your mouse, right click anywhere on the soft phone and select "Settings" ("SIP Account Settings" on a PC).

Select "Add a New SIP Account" from the tree on the left hand side. Enter the following information from Step 1 above:

• Display Name > Whatever you would like.
• Username > Username
• Password > SIP Password
• Authorization user name > Auth Username
• Domain > Domain

Be sure to check "Enable this SIP Account" at the top of the page and click "OK".

Step 3. Confirm that you have disabled all Network Address Translation (NAT) settings on the phone.

We handle all NAT related issues. So, make sure to turn off any NAT settings on the phone in order for your phone to communicate properly with our servers.

To do so, go back into Settings and navigate to the Topology tab (Firewall/NAT settings on a Mac) for the new SIP Account you set up in the previous step. Confirm the following items:

• Use Local IP Address is selected.
• NO Stun Server is enabled. 'Use Specified' is selected, but server name is 'blank'.
• ICE is DISABLED.

Step 4. Confirm that your phone is registered.

In the User portal, click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone.

You should now be able to place and receive calls.