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Outlook Plugin

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Please note this application is still in BETA

OnSIP now supports dialing your Microsoft Outlook contacts through our Windows TAPI Driver plugin. Simply install the following Windows 'exe' and you will be able to dial any phone number or extension through Windows TAPI enabled applications like Outlook and Phone Dialer.

Download OnSIP TAPI Driver

Supported versions of Windows:

  • Windows Vista 32-bit
  • Windows XP 32-bit

To install follow these steps:

  1. Download the OnSIP TAPI Driver
  2. Run the OnSIPTapiSetup.exe installer and follow the steps of the setup wizard.
  3. After the wizard completes you will be prompted for:
    Phone Number:
    You can ignore this field
    SIP Address:
    Your SIP Address
    Password
    Your WWW/Portal login password (this is not your VoIP Password)

    For the users on your system, log into the OnSIP Admin interface and click on the "Users" tab. Click on the user and scroll down to the 'Maintenance' section for that user. Click on the link to 'Reset and Email Portal Password'.

  4. Press the "Test" button once you have enterred your credentials
  5. When you are sure your credentials are correct press "OK"

To use the dialer from Outlook:

  1. Open your Outlook Contacts
  2. Right click a contact and choose dial
  3. In the dialog that appears click "Dialing Options..." and chose "OnSIP Hosted PBX" from the dropdown and press "OK"
  4. In the original dialog window click "Start Call"
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Expected behavior?

Posted by: briefingcom
Thu, 10/29/2009 - 10:47am
I just want to make sure it's working right. I installed and configured the plugin, restarted outlook and the option is there as described above. When I dial the number, my phone rings and as soon as I answer it, it then connects me to the initial contact's number.

I have Counterpath's Bria installed on my machine and most of my users use X-Lite. I was initially thinking that it would just dial through that immediately. Is it doing what it's supposed to do?

RE: Expected behavior?

Posted by: erick
Mon, 11/02/2009 - 5:15pm

Yes that is the correct behavior.

The plugin is built to be completely independent of the phone that you use. The call setup is done by placing a call to your registered phone(s) and then transferring you to the destination number that you originally dialed once you answer.

This lets us integrate our call-setup service with any compliant SIP phone on the market and is in fact a standard way to implement third party call control in SIP.

---
Junction Networks Engineer

Hi,When trying to make a

Posted by: drotkopf
Thu, 10/29/2009 - 5:50pm
Hi, When trying to make a call it tells me that there's another TAPI driver. How do I uninstall them? Also, not sure what the SIP address and password are. Can you be a little but more specific / give examples? Thanks. P.S. For example, say that when you click on "Email Phone Configuration Instructions" on the user's page that will send you the SIP address, which in that email called "Address of Record"

RE: Hi,When trying to make a

Posted by: erick
Mon, 11/02/2009 - 5:32pm

We have heard this problem from a few customers so far. Our suggested solution currently is to uninstall the TAPI driver and restart Windows. When Windows starts up again reinstall the driver and be sure to follow the steps for placing a call in the list on this page. Specifically please be sure to select "Dialing Properties..." and choosing the OnSIP TAPI device from the list of devices.

Re: SIP address and password

To read more about what SIP is and SIP addresses you can refer to this very brief overview of SIP or this more complete overview of SIP.

To find your SIP address in OnSIP you can find it in the admin portal - users page. If you do not have access to the admin portal please consult the administrator who set up your OnSIP account. Your password is the same web password that you would use to log in to the Admin Portal or my.OnSIP. Again, if you do not know your password consult your administrator and he or she can have it emailed to you.

--- Junction Networks Engineer

Win 7 x64 Support

Posted by: seanbrewer
Tue, 11/10/2009 - 12:28pm
Hello- I'm very excited to give this plugin a try, but I'm running Win7 64 bit- any immediate plans to make the plugin play nice with my OS? Thanks!