Zimbra and Firefox OnSIP click-to-Call add-on

Issue:

I have been using Firefox and the OnSIP click-to-call add-on in combination with the Zimbra web based collaboration suite for e-mail, contacts, and calendaring. When I pull up a contact card and click on a phone number, Firefox asks me to choose the application to place this call. This, however, overrides the click-to-call Firefox add-on.

Solution:

If you want to test this as an end-user, go to the end-user UI:

1. Click on Preferences
2. Click on Zimlets
3. Find "phone" line
4. Uncheck it
5. It should refresh your browser and your zimlet should get picked up

You can turn this zimlet off on the Zimbra server. Once you turn it off, all the phone numbers in the email will be displayed as regular text. The zimlet is called the "phone" zimlet and it is deployed by default. To undeploy the zimlet, you can:

a. Use the Zimbra Administration Console

1. Log into the Administration Console
2. click on 'Zimlets'
3. Find the "com_zimbra_phone'
4. Highlight the row and click 'Undeploy'
5. You will have to restart the Zimbra application

OR:

b. You can use our command line utility by doing the following:

1. log into the zimbra mailbox server
2. "su - zimbra" to become the zimbra user
3. "/opt/zimbra/bin/zmzimletctl undeploy com_zimbra_phone'
4. Restart the application by typing " zmcontrol start ; zmcontrol stop"

The end-user option only disables it for that user, but the second option and restart will permanently disable it on the Zimbra server.

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