Setting Caller ID

Summary
The Caller ID Number under Outbound Call Preferences is what Junction Networks sends out as the caller-ID when an outbound call is placed. On calls to the PSTN ONLY the number is accepted by the outbound carrier. As long as you see the caller-ID number, you have setup caller-ID correctly.

Details
First, log in to the OnSIP Admin Portal and navigate to the Users tab. Click on the name of the user who's Caller ID you'd like to modify and look for the Outbound Call Preferences section.

Click "modify" to change this user's settings. You can either have the user's phone send Caller ID (Please note: not all phones can send caller-ID settings), or provide a custom one through our interface. For custom Caller ID, select "custom" as the PSTN Caller ID, and fill in the name and phone number you would like to appear as Caller ID. The custom setting will then over-ride anything sent by the phone.

When you're done, click "save". If everything went okay, you should see your settings in the Outbound Call Preferences section. Otherwise you will be given an error message and asked to fix what went wrong.

On all extension to extension calls, both your name and number will be displayed to the called party. On calls to the PSTN, most carriers will drop the caller-ID name, but will display the caller-ID number, given the number is a valid 11 digit number.

Tips and Tricks:
If you have calls set to fail over to a cell phone and you have a 'custom' caller ID set, then all outbound calls to your cell phone will have your caller-ID on them. If, however, you want the caller-ID of the originating caller, simply create a new user and do not set caller-ID preferences for that user. Then, change the 'bill to' user for your cell phone. Then, when calls roll-over to your cell phone, we will pass along the inbound caller-ID of the originating caller.

Can't Call Toll-Free Numbers:
If you have problems calling toll-free numbers, it may be a problem with your outbound caller-ID number. Make sure that your caller-ID number is a valid 11 digit phone number and not, itself, a toll free number. Many toll-free numbers reject calls without a valid caller-ID or if the caller-ID is a toll-free number.