Setting Caller ID
Summary
The Caller ID Number under Outbound Call Preferences is what Junction Networks sends out as the caller-ID when an outbound call is placed. On calls to the PSTN, ONLY the number is accepted by the outbound carrier. As long as you see the caller-ID number, you have setup caller-ID correctly. The Caller-ID name field is only sent on SIP to SIP (extension to extension) phone calls.
Details
First, log in to the OnSIP Admin Portal and navigate to the Users tab. Click on the name of the user who's Caller ID you'd like to modify and look for the Outbound Call Preferences section.
Click "modify" to change this user's settings. You can either have the user's phone send Caller ID (Please note: not all phones can send caller-ID settings), or provide a custom one through our interface. For custom Caller ID, select "custom" as the PSTN Caller ID, and fill in the name and phone number you would like to appear as Caller ID. The custom setting will then over-ride anything sent by the phone.
When you're done, click "save". If everything went okay, you should see your settings in the Outbound Call Preferences section. Otherwise you will be given an error message and asked to fix what went wrong.
On all extension to extension calls, both your name and number will be displayed to the called party. On calls to the PSTN, most carriers will drop the caller-ID name, but will display the caller-ID number, given the number is a valid 11 digit number.
Tips and Tricks:
o "I want all calls to an external phone number to have the caller-ID of the person who called."
Create a user called "CallForward PassThrough". There is no need to give this user an extension or voicemail box. There is no additional charge per user. Once created, click on that user and check the "Outbound Preferences" for that new user. They should be the default setting of "Use Phone Settings". That means that the caller-ID will be passed-through. Now, click on the "Resources" tab and choose the External Phone number you want to have pass-through caller-ID. Modify the number and change the "bill-to" user to the user you created. Hit save. Now, whenever someone calls that external phone number, the caller-ID of the originating caller will pass-through to the external phone number as the inbound caller-ID.
o "I want all calls to an external phone number to have the same caller-ID."
Create a user called "CallForward StaticID". There is no need to give this user an extension or voicemail box. There is no additional charge per user. Once created, click on that user and check the "Outbound Preferences" for that new user. Modify the Outbound Caller ID to "custom" and add the caller-ID you would like to show up as the inbound caller-ID on calls to external phone number. Hit save. Now, click on the "Resources" tab and choose the External Phone number you want to have that static caller-ID. Modify the number and change the "bill-to" user to the user you created. Hit save. Now, whenever someone calls that external phone number, the caller-ID presented to the cell phone will be the same every time indentifying the inbound call to the external phone number as one forwarded from your PBX.
In short, whenever a call goes out to an External Phone Number it goes out AS the bill-to user - as if the bill-to user were the one who had placed the call. To change the caller-ID of the call to an external phone number, change the caller-ID of the bill-to user associated with that number.
Can't Call Toll-Free Numbers:
If you have problems calling toll-free numbers, it may be a problem with your outbound caller-ID number. Make sure that your caller-ID number is a valid 11 digit phone number and not, itself, a toll free number. Many toll-free numbers reject calls without a valid caller-ID or if the caller-ID is a toll-free number.
