Sending Calls directly to Voicemail
Knowledgebase Video:
Summary
Problem #1: A user leaves for lunch and she wants her calls to go directly to voicemail.
Solution Summary: To send calls from your extension to voicemail, use the 'Do Not Disturb' or 'DND' button on your VOIP phone.
Problem #2: A user wants to transfer a call directly to another user's voicemail.
Solution Summary: Under Resources, create an extension for the other user's voicemail box.
Problem #1 - Details
In order to send calls directly to voicemail, there are two options:
1.) If you are going to be out of the office for a few days, contact your account administrator and have them redirect your extension directly to your voicemail box. Upon your return, have them return your extension to your phone.
2.) To temporarily send all calls to voicemail, first, check your settings under 'My Inbound Call Preferences.' It should say:
Ring: 20 seconds
then send to: My voicemail box (where 'My' is replaced by your name.)
If it does not, contact your account administrator.
If it does, to forward calls directly to voicemail simply hit the 'Do Not Disturb' or 'DND' button on your phone. This will cause your phone to immediately reject all calls which will call OnSIP to follow your 'Inbound Call Preferences' and forward the call to your voicemail box.
Problem #2 - Details
In order to send calls directly to a user's voicemail box, that voicemail box must have a direct dial extension. To add an extension to a voicemail box, log into the OnSIP admin portal and choose the 'Resources' tab. Then, choose the 'voicemail boxes' filter (little white box) at the top of the list to see all the voicemail boxes on the system. Give each voicemail box its own extension.
For example, if the extension for the user is 7001, you can create an extension for their voicemail box that is 7701. Do the same for all extensions. Then, if you know someone's extension, just by changing the third digit to a '7' you then know the direct transfer extension for their voicemail box.
You can also do this for cell phones. Cell phone numbers can be added into the system as External Phone Numbers under Resources. They, too, can have extensions. They could maybe be the '9' extension. Then, when finished you could have user Sue Smith be extension 7001 for her phone, 7701 for direct transfer to voicemail and 7901 to send calls to her cell phone.
