Creating and Editing a Voice Mailbox

Voice Mailboxes can be created and assigned to users directly on the Users tab. However, if you would like to create a voice mailbox to be used for a group's failover location, or perhaps the office after hours mailbox then you will need to create the mailbox from the resources tab.

Creating a Voice Mailbox

1. On the Resources page click 'Create New Resource' > 'Voice Mailbox' > 'Create a new Voice Mailbox'
2. Enter a descriptive name for the mailbox
3. Mailbox Number: This unique number will be used to identify this mailbox while checking voicemail in the voicemail manager. Please Note: In order to make this number easy to remember, we suggest selecting a number the same as the extension of the user that will failover to this voice mailbox as the mailbox number. For instance, if this is the sales group's voice mailbox and the sales group is at extension 1001, then set mailbox number equal to 1001.
4. Timezone: Select the timezone in which to record the date and time of voicemail.
5. Say Datetime: Turn on to hear the date and time at the beginning of each voicemail during message playback.
6. Say Duration: Turn on to hear the duration of each voicemail during message playback.
7. Say Caller ID: Turn on to hear the caller ID of the caller who left the message during message playback.
8. Notify Pager: Send a short text email indicating the presence of a new voicemail. Please Note: This is separate from Voicemail-to-Email. This is intended to send emails to devices that only work well with very short messages.
9. Pager Address: Email address of where to send the pager notification.
10. Send Notification Email: Turn on to receive an email regarding new voicemail.
11. Email: Email address of where to send the notification email.
12. Attach Message as WAV: If 'yes', then the notification email will contain a WAV file of the voicemail attached to it.
13. Delete Message after Sending: If 'yes', the voicemail will be deleted from the server upon sending the email.
14. Message Waiting Indicator: If desired, the voice mailbox can light the message waiting indicator light of the selected user's registered phones.
15. On Press of 0, send caller to: When a caller enters the voicemailbox and presses "0" this is the location they will be transferred to.

Editing a Voice Mailbox

To make changes to a voice mailbox, find the voice mailbox in the list of resources and click on it's name to view it's details. To make changes to the voicemail notify pager settings or voicemail to email settings click 'modify' under the 'Voicemail Notifications' section, to change any other voice mailbox settings click 'modify' under 'Voice Mailbox Configuration'.