Recordings
Recordings are messages which will be played as part of an attendant menu or announcement.
Uploading Recordings
In order to upload a new recording, choose the "Resources" tab and choose "Create new Resource" from the top of the page. From the list of resources choose "Recording" and then click the green button on the right to "Create a New Recording." You will be prompted for a name for the recording and a file. The name is how the recording will be referenced, e.g. "Main Greeting" for the main greeting recording. Choose the "Browse..." button to find the file on your system. Please see below for preferred file format and some audio processing software.
File Format
The preferred recording format is:
PCM, 8,000hz and 16bit stereo.
We have had success using WavePad to convert files to the above file type.
When you sign up for a new OnSIP account, a number of recording resources are built automatically:
Recording Management
recording.management is the name of the Recording Manager, which can be reached by dialing *94 from any OnSIP registered phone. You can also attach an internal extension or inbound phone number to the recording manager. When you call the recording manager, you will be asked for your PIN number (in this case 6113) and then the message number you want to record. The pre-recorded messages are message number 1 and 2. So as to not over-write those messages, start your message number at message number 3 or higher.
When you use the Recording Manager to create a Recording, the resulting file will be saved with a Name of today's date and the time you recorded the message. Simply choose the recording and choose 'modify' in the lower right corner to change the recording name.
Important: Message number #1 and #2 are pre-recorded. When it prompts you for a message number, start with message #3. Press # to save your recording.
The message number is found in the recording details section of each recording resource.
Can't find recordings
I used the recording manager, and everything in the first paragraph of that section seems straight forward. However None of the recordings show up anywhere. There are no files with todays date, and I can't even listen to the ones I already have.
Figured it out
If you've previously uploaded a recording, that recording is number 3. By choosing 3 in recording manager, you overwrite that upload.
Uploading Wave File Problems
I keep getting the following error when I try to upload my wave file with my greeting:
This recording could not be saved
There were problems with the following fields:
• Base RIFF header not found
What do I need to do?
Thank you.
Re: Invalid Format
The preferred recording format is:
PCM, 8,000hz and 16bit stereo.
If all three conditions are not met, we cannot convert the file to the proper format.