Phones
Summary:
The Phone New Resource allows you to add SIP compatible phones to the Junction Networks OnSIP interface for automatic provisioning. Currently this feature supports Polycom phones.
Creating an Phone:
- Navigate to the 'Resources' page in the admin portal and click 'Create New Resource'
- From the list of resources choose 'Phone' > 'Create a new Phone'
- MAC Address: Enter the MAC address of the phone.
To Find the MAC address on a Polycom Phone Press Menu on your Polycom phone. 2. Status 1. Platform 1. Phone The "S/N:" field is the MAC address. It should start with "0004" and be a total of 12 digits. Also note the model of the phone.
- Make: Choose Polycom as the Make
- Model: Choose the correct model number for the phone.
- GMT Offset: Choose the GMT offset (-5 for the EST, -8 for PST etc.)
- Company Directory: Check the Company Directory box if you want to include that in the phone. The Company Directory option will download to the phone the name and extension of all the people in your PBX. This information would then be available via the "Directory" key on the Polycom phone.
- NAT Keepalive: Check NAT Keepalive if needed. This feature uses additional bandwidth and is only necessary in certain situations.
- Custom Digit Map: Enter any custom digit maps. A digit map is an advanced feature of the Polycom phone. This feature is unsupported, but more information can be found here.
- Add User to Phone:
Use the pull down menu to associate the particular phone with the appropriate user. You have the option to add up to six different users to phones with multiple line appearances. In most cases you will be associating one user to one phone.Concurrent Calls
The Concurrent Calls check box allows that "line" to support up to eight simultaneous calls. If Concurrent Calls is unchecked, that line will only allow a single concurrent inbound call. If subsequent simultaneous calls come in for that line, the phone will turn away the call with a 'busy' signal. Junction Networks will then route the call to the "failover" location.In most cases, you will want to keep Concurrent Calls checked.
- Choose "save" in the lower right.
- Please see here to add the boot server to the phone itself.
Once the phone has been properly configured and the MAC address added to the interface, simply reboot the phone and it will come back up with the user automatically configured. You no longer have to go to the Web interface for the phone.
