Groups
Knowledgebase Video:
Overview
OnSIP Groups are used to build simple teams of users. Groups are typically setup with people of a similar function, e.g. sales, support, billing, etc. Typically, a group is called from an Auto Attendant.
Details
With OnSIP Groups, you have the choice of setting up a strategy. There are two strategies available:
Simultaneous Ring
All available members get called at the same time and the first one to answer gets the call.
Hunt Group
users will get called in a row, starting with the first then calling the next and so on.
Notable Points
- a group is limited to 10 members.
- a group may have at most 3 telephone number (external phone number) addresses.
Group Failover to: settings
For anyone having the same question:
The call knows if it is ringing a user directly or through a group. If it is ringing the group, the group failover will take precedence over any inbound call preferences set for individual users.
Hunt group
How many rings is it before moving to the next person?
Re: Rings
Groups have user-settable timeouts. Four rings is about 15 seconds.
Hunt Group Issues
Hunt Group really needs an option, if a user in the group is already on the phone then it should roll to next user but instead it rings all users in order regardless. So if you have set 10 users and 5 rings per user then that is *50* rings before finally going to voicemail. It makes no sense for Business Level phones to work like this.
Hunt Group
Agree with previous poster. On Hunt Group, please add setting to skip phones that are already on a call.
Re: Reject calls when on a call in a group
The way I accomplish this is to create a new user and put that user on line 2 of my phone for example. In the boot server, uncheck the "concurrent calls" box meaning I only want one call at a time on that line. I then put only my line 2 user into the group. Then, when I'm on a group call and another group call comes in, my phone will respond with "Busy Here" (same as do not disturb) and the call will go to the next available agent.
Number of Devices not Users
Also note it is limited to 10 devices not 10 users. So if you have users with multiple devices like two desk phones or desk phone and soft phone take that in account.
I hope this gets moved up as we like to have our main number ring to everyone in our company. We have multiple buildings and office so device count goes up quickly.
Re: Number of registrations
Yes, this is absolutely the case. There is a hard limit of 10 registrations (devices) per group. This is the same limitation set for users. Each user can have up to 10 simultaneous registrations (devices).