ACD Queue Issue
Feb
09
2009
Junction Networks is currently working on an issue with the ACD servers. They should be back online shortly. We apologize for the inconvenience. We will update this entry in the comments section.
Users are unable to log into an ACD queue. However, no calls are being lost. All calls are rolling over to the 'failover location' for the queue, which, in most cases, is a voicemail box.
Once service is restored, all ACD users must re-login to their respective queue(s).
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ACD Queues restored
ACD queue functionality has been fully restored.
There is no need to re-login if you were previously logged into the queue.
We apologize for the inconvenience.