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One Way Audio

Sep
04
2008
Posted by mike at 09:06 AM EST

We are currently experiencing one-way audio on all inbound phone calls. Outbound calls are unaffected. We are currently tracking the issue.

Update: 9:33am

Posted by: mike
Thu, 09/04/2008 - 8:36am

The issue appears concentrated on a single provider. It appears it is our NYC provider who provides us with inbound calls in the 212, 908, 914 (NY/NJ area) area codes. We are working diligently with the provider to resolve the issue.

We cannot re-route the calls away from that provider without a full LNP (which takes weeks.)

Outbound calls are unaffected.

Inbound calls to areas outside of NY/NJ are unaffected.

Toll-free inbound calls are unaffected.

Update: 10:11am - Issue Resolved

Posted by: mike
Thu, 09/04/2008 - 9:14am

Issue resolved. We apologize for the inconvenience. Two-way audio is restored to all inbound calls.