Network Alerts

Please be advised that Junction Networks will be performing a scheduled maintenance on Sunday, February 14th from 12:00 A.M. EST - 04:00 A.M. EST. During this period, there will be brief outages that will affect all services.

We apologize for any inconvenience this may cause.

We are currently tracking an outage where some of our clients are unable to receive inbound calls. We have traced this to an issue with our carrier and are working with them to resolve the issue. We will have further updates as warranted.

Junction Networks is currently experiencing a network instability. Systems appear to back up, but we are still monitoring the situation and will update this post with a follow-up. Only calls to and from the PSTN were affected.

Our connection to our primary internet provider - UUNet (Verizon Business) is was unstable and caused route flapping. It is currently stable, and we are attempting to determine the root cause. This route flapping caused unstable service both inbound and outbound for approximately 20 minutes. We will update with root cause analysis. We apologize for the inconvenience and appreciate your patience.

There is currently a Broadvox outage in New Jersey affecting inbound calls in the following rate centers:
PLAINSBORO
EWING
LAWRENCEVL
MARLTON
BEAVER_BRK
MOORESTOWN

Outbound calls are unaffected. Not all DIDs in the above rate centers are affected. We are tracking this issue with the carrier and will post updates as we receive them. We apologize for the inconvenience.

Junction Networks is performing an emergency network cut-over to improve inbound call quality at 4:30pm EST - today - 8/12/2009. We are currently monitoring 1-3% packet loss on our private connection to our inbound call carrier. We are moving that traffic to another carrier.

Any new calls after 4:30pm will not be affected, but any calls in progress at 4:30p may have either a brief audio interruption or may sustain full call drop. We apologize for this inconvenience.

Outbound calls are unaffected.

We are currently tracking an inbound call completion issue with a limited number of DIDs. We will update this post in the comment section of the post.

Junction Networks is currently working on an issue with the ACD servers. They should be back online shortly. We apologize for the inconvenience. We will update this entry in the comments section.

Users are unable to log into an ACD queue. However, no calls are being lost. All calls are rolling over to the 'failover location' for the queue, which, in most cases, is a voicemail box.

Once service is restored, all ACD users must re-login to their respective queue(s).

Our main server - sip.jnctn.net is currently non-responsive. This is affecting all inbound and outbound SIP-based calls. Engineers have been dispatched on-site. No ETA yet. More details to follow.

We are continuing to track down an issue with calls that are forwarded to Junction Networks DIDs (phone numbers) from outside carriers. We have escalated the issue with our carrier and will continue to update with the progress. Outbound calls are unaffected. Direct inbound calls to Junction Network's DIDs are unaffected.